Privacy Policy

Information You Provide to Us

When you install and authorize our Shopify app, we collect necessary information to enable its functionality, including:

• Your store name and domain
• Store email address
• Product and inventory details
• Order data from the past 30 or 60 days (for inventory calculations)

Automatically Collected Information

We may automatically collect technical information such as:

• IP address
• Device and browser details
• Operating system
• Access times and pages viewed

This data is used to ensure the stability, performance, and security of our app.

We use your information to:

• Change product prices temporarily, based on your input
• Operate and maintain our app
• Analyze order data to estimate stock levels
• Respond to inquiries and provide customer support
• Improve user experience through internal analytics

We do not share your data except:

• With your consent
• To comply with legal obligations
• To enforce our terms or protect rights and safety
• To trusted service providers who assist in maintaining our infrastructure (e.g., secure hosting)

We do not collect or store any personal data of your store's customers. Our app interacts only with your store's product and order data as required for its core functionality.

If you uninstall our app, all associated data will be automatically deleted from our servers.

You may also request data deletion by contacting us at support@triggersales.app. We will verify your identity and delete your data within 30 days.

We implement reasonable security measures to protect your information. However, no system can be completely secure, and we cannot guarantee absolute security.

If you are in the European Economic Area (EEA) or California, you have the right to:

• Access the data we hold about you
• Request corrections or deletion
• Object to processing or request data portability
• Withdraw your consent at any time

To exercise your rights, please email us at support@triggersales.app.

We currently do not respond to DNT signals due to a lack of standardized implementation.

We may update this privacy policy as needed. Changes will be posted with an updated date. We recommend reviewing it periodically to stay informed.

Your data may be transferred and stored in countries other than your own. We ensure adequate data protection measures are in place for such transfers.

To provide responsive customer support and manage merchant inquiries, we may share limited business information with trusted third-party service providers (sub-processors), such as our live chat provider (e.g., tawk.to).

• Data Shared: When you interact with our support team or use our apps, we may process standard operational attributes, including but not limited to: your support contact email, Shopify store domain (shopDomain), active app plan (planName), and store owner name (ownerName).
• Data Protection & Limitations: We strictly limit the data transmitted to these third-party tools. We never process, store, or transmit sensitive credentials, payment details, passwords, or personal data of your store's end-customers through our support chat widgets. All third-party sub-processors are required to handle your data securely and in compliance with applicable privacy laws (such as GDPR and CCPA).

If you have any questions or requests regarding this policy, contact us at:

Trigger Sales Support

Email: support@triggersales.app